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What's New

WE’RE GROWING! We’re expanding into new service areas

We’re excited to announce that Ascension Complete is expanding into new service areas, including parts of Alabama, Tennessee, Michigan and Indiana.

“With dedicated physicians and a proven network, Ascension Complete ensures you get the care you need, when and where you need it,” said Ken Petronis, Chief Operating Officer at Ascension Complete. “This expansion will enable our members to visit clinicians in even more areas throughout the country.”

This means that you can experience the same in-network benefits while visiting these areas as you would at home. Whether vacationing, or visiting family or friends, you can now extend your stay for longer periods of time without the worry of being away from your provider and having to pay out-of-network charges to see a doctor.

Visit to search for a doctor in one of our new service areas. Please note that service areas for these states are limited to specific counties and do not cover the entire state. Be sure to check the list of counties, found here, where Ascension Complete is available before you travel.

Your health is our priority

As COVID-19 continues to pose a risk, it’s important to seek care when you need it. To make sure you’re taken care of, we’ve expanded our benefit offerings to you. In addition to all of the current benefits you get with Ascension Complete, through the end of the year, you’ll receive the following enhancements:

  • You’ll pay $0 for any in-network provider for general medical or behavioral health needs using Teladoc
  • If you’ve had a recent hospital or nursing facility stay, you’ll get an additional 14 meals delivered to your home after you have been discharged, at no cost
  • You’ll also see an increase to your quarterly over-the-counter (OTC) allowance—call 1-833-603-2971 (TTY: 711) to see what you’re eligible for based on your location and specific plan
If you have any questions or concerns about coming into an Ascension facility, or your health and safety in general, give us a call at 1-833-603-2971 (TTY: 711). We look forward to seeing you—whether in person or virtually!

We’ve redesigned your member ID card and Medical Part B EOB

Your member ID card and Medical Part B Explanation of Benefits (EOB) will look slightly different this year. But don’t worry, everything you need will still be listed on your documents.

On your ID card, we’ve added copayments to the front and important phone numbers to the back side. These changes will help enhance your experience as an Ascension Complete member by making the card a functional tool to be carried with you everywhere you go.

Member ID


Your new EOB is designed to be easier to read, eliminating any confusion, and we’ve added our Ascension Complete colors. When you receive your EOB in the mail, it will include instructions that explain how to read and understand the document.

EOB Pages

EOB Pages

EOB Pages


EOB Pages

To learn how to read your EOB document, click here. If you have any questions, please call Member Services at 1-833-603-2971 (TTY: 711). We are here to assist you seven days a week, between 8:00 a.m. and 8:00 p.m. (automated phone service is used some weekends and holidays).

New program: Enhanced Disease Management (EDM)

The new Enhanced Disease Management (EDM) program is available for members with chronic conditions such as diabetes, chronic obstructive pulmonary disease and heart failure. Through the EDM program, our Care Management team aims to teach you the self-management skills and effective techniques to regulate your chronic condition.

The first step is to complete a Health Risk Assessment (HRA). By completing the HRA, we are able to identify areas of risk, determine if you may benefit from a program like this and ultimately, help improve your quality of life. 

Your care manager, along with a health coach and/or specialty health coach, will work with you to achieve successful outcomes by providing education, support, and adherence to care plans. The team has received condition-specific training that allows them to support you and your goals.

If you have not completed an HRA, there are three ways you can do so: Click here to find out how.

For more information about the EDM program, or any of our Care Management programs, visit our website at or call Member Services at
1-833-603-2971 (TTY: 711). We are here to assist you Monday through Friday, between 8 a.m. and 5 p.m. CT (automated phone service is used some weekends and holidays).

Upcoming Events

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Open enrollment is here!

The Medicare Annual Election Period (AEP) — also called the Medicare open enrollment period — runs from October 15 to December 7. This is this time of year to re-evaluate your plan and determine whether it is the right one for you.

During this time, you’re able to make changes to your Medicare Advantage plan coverage. If you choose to stay where you are, you do not need to take any action. We will re-enroll you in your current plan. When evaluating your choices, we hope that you decide to stay with Ascension Complete. The doctors you know and trust took an active role in designing this plan with your health in mind, so you can be sure you’re getting the care you need, when and where you need it. 

We strive to provide a simplified member experience. No referrals necessary, which means there’s no delay in seeing a specialist. With Ascension Complete, you get everything that comes with basic Medicare, plus added benefits like prescription drugs, dental and transportation. It’s all covered in one simple plan.

If you have any questions about Open Enrollment, give us a call at 1-833-603-2971 or 1-877-831-9406 (TTY: 711).

New benefits for 2021 

We’re offering new benefits for 2021! Our team at Ascension Complete is happy to expand our benefit offerings to you to ensure we continue meeting your needs next year. Take advantage of your new Ascension Complete benefits, including our new spiritual care benefit.

New benefits include:

  • Spiritual Care: Connect virtually with a professionally trained chaplain for your spiritual and emotional needs, anytime, from anywhere
  • Nutritional/Dietary Benefit: Receive unlimited visits in a group setting or through individual counseling session provided by state licensed or certified practitioners
  • Medical Nutrition Therapy (MNT): Unlimited visits with a registered dietitian or nutrition professional for the purpose of disease management

Check out your Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documentation for more information on what’s new for 2021. Go to the Plan Benefit Materials page to download or print a copy of your ANOC. You can find tips for reading your ANOC document below.

We’ve also sent a 2021 Benefits Overview brochure to you. This easy to understand summary highlights the most used benefits and programs included in your plan.

Tips for reading your Annual Notice of Changes (ANOC) document

Each year, all Medicare Advantage and Prescription Drug Plans must send an update to their members that outlines benefits for the upcoming plan year. As an Ascension Complete member, you should have received your Annual Notice of Changes (ANOC) and Evidence of Coverage (EOC) documents in the mail before the Medicare Annual Enrollment Period (AEP). You can also go to the Plan Benefit Materials page to download or print a copy of your ANOC.

This letter outlines your benefits for the year and plan costs. Changes outlined in the ANOC letter could affect each Ascension Complete member differently, which is why you should review the letter with your own personal healthcare needs in mind.

As you assess the letter, the three most important areas of coverage to pay attention to are:
  1. Premiums
  2. Formularies (prescriptions covered)
  3. Deductibles
If you have any questions or need help reading yours, give us a call at 1-833-603-2971 (TTY: 711). Or click here to watch a video that explains the different sections of your ANOC to help you understand the type of plan updates you can expect from Ascension Complete in the upcoming year.  

Spread the word about Ascension Complete

We want to thank you for trusting Ascension Complete with your healthcare. Ascension Complete was created by the doctors you trust, meaning you get what you need most. Your doctor understands your needs better than anyone and they are your strongest advocate when it comes to your healthcare.

If you’ve had a positive experience with us these last 10 months, be sure to tell your friends and family! Send them our website address or give them the following phone number 1-877-831-9406 (TTY: 711) so we can share more information about Ascension Complete with them.


clock icon Help us serve you better
We are focused on providing the right kind of care to our members and being in sync with doctors and specialists across the Ascension Complete network. We want to make sure you are happy with your Ascension Complete Medicare Advantage plan. If there’s something we can do to give you a better experience, give us a call today at 1-833-603-2971 (TTY: 711) so we can help.

Your quarterly over-the-counter allowance

With Ascension Complete, you receive a quarterly over-the-counter allowance. You can access the order form and catalog online here under Plan Materials and Forms. The catalog includes a list of over-the-counter items that can be mailed directly to your home.

Don’t forget to get your flu shot

Flu season is right around the corner and we want to ensure you’re protected. Make plans to get your flu vaccination this fall. With Ascension Complete your flu vaccine is covered at no cost to you.

An annual seasonal flu vaccine is the best way to help protect against flu. Vaccination has been shown to have many benefits including reducing the risk of flu illnesses, hospitalizations and even the risk of flu-related death in children. You can learn more on the Center for Disease Control and Prevention’s website.

Schedule your flu shot appointment with your provider or visit a pharmacy today. If you need help finding a provider or pharmacy, visit

Breast cancer awareness

October is breast cancer awareness month, which makes breast cancer screenings top of mind. Regular screenings, even if you have no symptoms, are recommended for the early detection of breast cancer, as early-stage cancers are more treatable than later-stage cancers.

You can also get a $15 MyHealth Pays® Reward just by taking this important preventative step.

Talk to your doctor about getting your mammogram scheduled.

Tools & Resources

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Register for our first virtual member wellness session: Making the Most of Online Tools!

On Tuesday, October 27th at 10 a.m. CT / 11 a.m. ET, Ascension Complete will be hosting its first virtual wellness session exclusively for members: Making the Most of Online Tools.

During this live session, you’ll learn about helpful online resources available to you, including: Zoom, a videoconferencing application that helps you safely stay connected with others, and Ascension Complete’s Find-a-Provider Tool, which helps you find the right doctors or pharmacies near you.

You’ll hear from both Linda Schumacher at Oasis Connections, as well as Ascension Complete’s very own Gloria Ortiz and Andrew Beard.

Please click here to register for the upcoming virtual member wellness session, Making the Most of Online Tools.

And be on the lookout for future virtual member wellness sessions!

What to expect when using your transportation benefit

Need a ride? Ascension Complete offers members transportation coverage to the doctor and other medical appointments for no additional cost. Benefits include:
  • Curb-to-curb transportation to plan-approved locations
  • Taxi, wheelchair vans and other modes of transportation to meet your physical needs
  • 50 trips are covered to plan-approved locations per calendar year*
For more information on transportation benefits, call 1-877-718-4201 (TTY users call 1-866-288-3133). Office hours are Monday through Friday from 8 a.m. to 6 p.m. Please make a reservation at least 72 hours in advance. This 72-hour notice is not required for return trips. If a need arises within the 72-hour advanced notice, please call to see if you can be accommodated.

*Mileage limits may apply

Virtual new member orientation

Haven’t yet attended a new member orientation? Access a four-part video series on the Ascension Complete website to get the most out of your plan and learn about:
  • Saving money using your benefits
  • Accessing additional money-saving programs
  • Finding specialists and other in-network providers
  • Earning money in the MyHealth Pays® Rewards program
If you have already attended the orientation and are planning to stay with your current Ascension Complete plan in 2021, you do not need to attend a 2021 new member orientation. However, if you switch to another Ascension Complete plan for next year, you can view the 2021 orientation on the same website link below. Videos for the 2021 plan year will be available in December.

Click here to view the new member orientation video series.

Managing Your Care

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Get your annual wellness visit

As an internal medicine physician with Ascension St. Vincent’s – Jacksonville, I often get questions from patients about what they should be doing to take care of their health, especially now due to COVID-19. I tell my patients that one of the most important steps you can take to stay healthy is to schedule your annual wellness visit in-person, or through a virtual visit using proper at-home devices such as a blood pressure cuff and scale. Having these at-home devices available gives your physician an opportunity to review and update preventive health recommendations based on your individual situation.

During these annual wellness visits, we monitor for routine measurements like blood pressure, height and weight. We also review your medical, social and family history, and recommend other preventive health items that may need to be addressed, including:

  • Review your vaccination status and provide recommendations on any updates based on current adult vaccination guidelines
  • Applicability of colon, breast and/or prostate cancer screening and surveillance intervals
  • Cardiovascular risk parameters including diabetes and high cholesterol screening
  • In certain situations, screenings for osteoporosis, lung cancer, hepatitis C and abdominal aorta aneurysm may require review
  • Updating your consultant lists and review your advance directive planning
Guidelines often change from year to year and scheduling a routine, preventive review allows your physician to apply evidence-based recommendations to your individual wellness. Please contact your provider’s office to schedule this important visit or ask if it can be incorporated into your scheduled maintenance visits.

By completing your annual wellness visit and getting recommended vaccines, you may be eligible to earn money through the MyHealth Pays® Rewards program, which you can find by logging into the Ascension Complete member portal.

On behalf of all Ascension physicians and staff, we look forward to keeping your health our top priority.

Markus Sonntag, MD
Ascension St. Vincent’s – Jacksonville

EOB Pages



New program: free in-home health assessment

Ascension Complete is excited to offer you a special service—an in-home health assessment at no cost! Our goal is to keep you healthy. The more information you and your doctor have about your health, the more effective your care can be.

During the hour-long visit, a nurse practitioner will:

  • Review your medications
  • Go over your health history
  • Listen to your health concerns
  • Answer your health-related questions
  • Suggest screenings or other tests
Following the visit, we will share the information with your doctor. Your doctor will then work with you to create a treatment plan.

If you have questions or are ready to schedule your visit, please call VPA at 1-800-577-0514 (TTY 711). They are available Monday through Friday from 7:30 a.m. to 7:00 p.m.

Don't forget to utilize the Clinical Care Line

Have concerns or questions about your health, or just need more information? Let our nurses help. Our Clinical Care Line is a great resource to use from the comfort and safety of your home and is available to all members.

The call is free and easy. A nurse will listen to your question or concern and help you decide the following:

  • If you need to see a doctor
  • If it is safe to wait or if you need care right away
  • What to do if your symptoms get worse
  • What you can start doing at home to feel better
You can call the Clinical Care Line 24 hours a day, 7 days a week at 1-833-603-2971 or 1-833-981-0917 (TTY: 711).

Our pharmacists are at your service

Ascension Complete has clinical pharmacists who offer our members a wealth of services and support. Our pharmacists can review your prescription drug records and look for ways to improve your drug therapies—helping you get the most out of your pharmacy benefit.

If you have difficulty taking drugs for diabetes, blood pressure or cholesterol, you may receive a phone call and a letter from our pharmacists offering to help you with your long-term conditions. Our pharmacists take the time to explain the reasons for taking new and ongoing medications. They also explain how medications affect the body, and how they should help stabilize or improve your conditions.

If you are in our Medication Therapy Management Program, our pharmacists review your record of filled prescriptions four times a year. Our pharmacists will evaluate the medicines and dosages you are taking, length of prescription, and any drug interaction concerns. After each review, our pharmacists will send you a letter that explains their findings. These letters also suggest that you call for a full medication review with a pharmacist.


Wondering how best to engage our pharmacists? You can talk with them about how to:

  • Take your medicines exactly as your doctor prescribes and understand how your medicines work when taken correctly
  • Find other drug alternatives to treat your condition that may cost less
  • Ask your pharmacy if they offer 90-day refills or home delivery to save you time
  • Check with your pharmacy about auto refills
  • Save trips to the pharmacy by having all your drugs filled on the same day
  • For drugs you take regularly, sign up for our mail order pharmacy service to ship orders to your home
  • Use a pillbox and keep it handy to remind you to take your drugs on time
For more information about any of our pharmacy services, visit our website at or call Member Services at 1-833-603-2971 (TTY: 711). We are here to assist you seven days a week, between 8:00 a.m. and 8:00 p.m. (automated phone service is used some weekends and holidays).

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Ascension Complete is contracted with Medicare for an HMO plan, and with some state Medicaid programs. Enrollment in Ascension Complete depends on contract renewal.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits, premiums, and/or copayments/coinsurance may change on January 1 of each year.

You must continue to pay your Medicare Part B premium. However, for full-dual beneficiaries, the State will cover your Part B premium as long as you retain your Medicaid eligibility.

Ascension Complete complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you speak Spanish or Navajo, language assistance services, free of charge, are available to you. Call Member Services.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame a Servicios para Afiliados.

Premiums, copays, coinsurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.

The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

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