What's NewWE’RE GROWING! We’re expanding into new service areas
We’re excited to announce that Ascension Complete is expanding into new service areas, including parts of Alabama, Tennessee, Michigan and Indiana. Your health is our priorityAs COVID-19 continues to pose a risk, it’s important to seek care when you need it. To make sure you’re taken care of, we’ve expanded our benefit offerings to you. In addition to all of the current benefits you get with Ascension Complete, through the end of the year, you’ll receive the following enhancements:
We’ve redesigned your member ID card and Medical Part B EOB
Your member ID card and Medical Part B Explanation of Benefits (EOB) will look slightly different this year. But don’t worry, everything you need will still be listed on your documents. 
  
 To learn how to read your EOB document, click here. If you have any questions, please call Member Services at 1-833-603-2971 (TTY: 711). We are here to assist you seven days a week, between 8:00 a.m. and 8:00 p.m. (automated phone service is used some weekends and holidays).
New program: Enhanced Disease Management (EDM)The new Enhanced Disease Management (EDM) program is available for members with chronic conditions such as diabetes, chronic obstructive pulmonary disease and heart failure. Through the EDM program, our Care Management team aims to teach you the self-management skills and effective techniques to regulate your chronic condition.The first step is to complete a Health Risk Assessment (HRA). By completing the HRA, we are able to identify areas of risk, determine if you may benefit from a program like this and ultimately, help improve your quality of life. Your care manager, along with a health coach and/or specialty health coach, will work with you to achieve successful outcomes by providing education, support, and adherence to care plans. The team has received condition-specific training that allows them to support you and your goals. If you have not completed an HRA, there are three ways you can do so: Click here to find out how. For more information about the EDM program, or any of our Care Management programs, visit our website at AscensionComplete.com or call Member Services at 1-833-603-2971 (TTY: 711). We are here to assist you Monday through Friday, between 8 a.m. and 5 p.m. CT (automated phone service is used some weekends and holidays).
Open enrollment is here!
The Medicare Annual Election Period (AEP) — also called the Medicare open enrollment period — runs from October 15 to December 7. This is this time of year to re-evaluate your plan and determine whether it is the right one for you.
We’re offering new benefits for 2021! Our team at Ascension Complete is happy to expand our benefit offerings to you to ensure we continue meeting your needs next year. Take advantage of your new Ascension Complete benefits, including our new spiritual care benefit. New benefits include:
Check out your Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documentation for more information on what’s new for 2021. Go to the Plan Benefit Materials page to download or print a copy of your ANOC. You can find tips for reading your ANOC document below.
Each year, all Medicare Advantage and Prescription Drug Plans must send an update to their members that outlines benefits for the upcoming plan year. As an Ascension Complete member, you should have received your Annual Notice of Changes (ANOC) and Evidence of Coverage (EOC) documents in the mail before the Medicare Annual Enrollment Period (AEP). You can also go to the Plan Benefit Materials page to download or print a copy of your ANOC. This letter outlines your benefits for the year and plan costs. Changes outlined in the ANOC letter could affect each Ascension Complete member differently, which is why you should review the letter with your own personal healthcare needs in mind. As you assess the letter, the three most important areas of coverage to pay attention to are:
We want to thank you for trusting Ascension Complete with your healthcare. Ascension Complete was created by the doctors you trust, meaning you get what you need most. Your doctor understands your needs better than anyone and they are your strongest advocate when it comes to your healthcare. If you’ve had a positive experience with us these last 10 months, be sure to tell your friends and family! Send them our website address AscensionComplete.com or give them the following phone number 1-877-831-9406 (TTY: 711) so we can share more information about Ascension Complete with them.
Reminders Help us serve you better
We are focused on providing the right kind of care to our members and being in sync with doctors and specialists across the Ascension Complete network. We want to make sure you are happy with your Ascension Complete Medicare Advantage plan. If there’s something we can do to give you a better experience, give us a call today at 1-833-603-2971 (TTY: 711) so we can help.
With Ascension Complete, you receive a quarterly over-the-counter allowance. You can access the order form and catalog online here under Plan Materials and Forms. The catalog includes a list of over-the-counter items that can be mailed directly to your home.
Flu season is right around the corner and we want to ensure you’re protected. Make plans to get your flu vaccination this fall. With Ascension Complete your flu vaccine is covered at no cost to you. An annual seasonal flu vaccine is the best way to help protect against flu. Vaccination has been shown to have many benefits including reducing the risk of flu illnesses, hospitalizations and even the risk of flu-related death in children. You can learn more on the Center for Disease Control and Prevention’s website. Schedule your flu shot appointment with your provider or visit a pharmacy today. If you need help finding a provider or pharmacy, visit findaprovider.ascensioncomplete.com/.
October is breast cancer awareness month, which makes breast cancer screenings top of mind. Regular screenings, even if you have no symptoms, are recommended for the early detection of breast cancer, as early-stage cancers are more treatable than later-stage cancers. You can also get a $15 MyHealth Pays® Reward just by taking this important preventative step. Talk to your doctor about getting your mammogram scheduled.
On Tuesday, October 27th at 10 a.m. CT / 11 a.m. ET, Ascension Complete will be hosting its first virtual wellness session exclusively for members: Making the Most of Online Tools. During this live session, you’ll learn about helpful online resources available to you, including: Zoom, a videoconferencing application that helps you safely stay connected with others, and Ascension Complete’s Find-a-Provider Tool, which helps you find the right doctors or pharmacies near you. You’ll hear from both Linda Schumacher at Oasis Connections, as well as Ascension Complete’s very own Gloria Ortiz and Andrew Beard. Please click here to register for the upcoming virtual member wellness session, Making the Most of Online Tools. And be on the lookout for future virtual member wellness sessions!
Need a ride? Ascension Complete offers members transportation coverage to the doctor and other medical appointments for no additional cost. Benefits include:
*Mileage limits may apply
Haven’t yet attended a new member orientation? Access a four-part video series on the Ascension Complete website to get the most out of your plan and learn about:
Click here to view the new member orientation video series.
As an internal medicine physician with Ascension St. Vincent’s – Jacksonville, I often get questions from patients about what they should be doing to take care of their health, especially now due to COVID-19. I tell my patients that one of the most important steps you can take to stay healthy is to schedule your annual wellness visit in-person, or through a virtual visit using proper at-home devices such as a blood pressure cuff and scale. Having these at-home devices available gives your physician an opportunity to review and update preventive health recommendations based on your individual situation. During these annual wellness visits, we monitor for routine measurements like blood pressure, height and weight. We also review your medical, social and family history, and recommend other preventive health items that may need to be addressed, including:
By completing your annual wellness visit and getting recommended vaccines, you may be eligible to earn money through the MyHealth Pays® Rewards program, which you can find by logging into the Ascension Complete member portal. On behalf of all Ascension physicians and staff, we look forward to keeping your health our top priority. Markus Sonntag, MD Ascension St. Vincent’s – Jacksonville
Ascension Complete is excited to offer you a special service—an in-home health assessment at no cost! Our goal is to keep you healthy. The more information you and your doctor have about your health, the more effective your care can be. During the hour-long visit, a nurse practitioner will:
If you have questions or are ready to schedule your visit, please call VPA at 1-800-577-0514 (TTY 711). They are available Monday through Friday from 7:30 a.m. to 7:00 p.m.
Have concerns or questions about your health, or just need more information? Let our nurses help. Our Clinical Care Line is a great resource to use from the comfort and safety of your home and is available to all members. The call is free and easy. A nurse will listen to your question or concern and help you decide the following:
Ascension Complete has clinical pharmacists who offer our members a wealth of services and support. Our pharmacists can review your prescription drug records and look for ways to improve your drug therapies—helping you get the most out of your pharmacy benefit. If you have difficulty taking drugs for diabetes, blood pressure or cholesterol, you may receive a phone call and a letter from our pharmacists offering to help you with your long-term conditions. Our pharmacists take the time to explain the reasons for taking new and ongoing medications. They also explain how medications affect the body, and how they should help stabilize or improve your conditions. If you are in our Medication Therapy Management Program, our pharmacists review your record of filled prescriptions four times a year. Our pharmacists will evaluate the medicines and dosages you are taking, length of prescription, and any drug interaction concerns. After each review, our pharmacists will send you a letter that explains their findings. These letters also suggest that you call for a full medication review with a pharmacist. Wondering how best to engage our pharmacists? You can talk with them about how to:
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