Welcome to Complete Community
Welcome to the ﬁrst edition of our member newsletter, Complete Community! We hope that you’ll use this quarterly electronic newsletter as a way to stay connected to your Ascension Complete Medicare Advantage plan. In it, you’ll ﬁnd information like announcements, new tools and resources to explore, videos to watch, and tips to ensure you’re getting the most out of your benefits.
Your health is our priority. Ascension Complete was designed to simplify your experience and enable you to get more personalized care. We hope you’ll see that approach with Complete Community, too. If there’s content you would like to see in future newsletters, let us know at
Now more than ever, it’s important we stay connected with each other. Stay well and healthy!
Chief Operating Officer, Ascension Complete
Getting the care you need
We want you to feel safe when you access your benefits. And we understand that you might still have concerns about visiting a doctor’s office or hospital. But you can rest assured that Ascension facilities – hospitals, emergency rooms, clinics and offices – have implemented safeguards to minimize the exposure risks related to coronavirus (COVID-19) for our patients and our caregivers.
What’s important is that you don’t delay getting care right now, especially for emergency and essential healthcare needs. Connect with your doctor to discuss the right option for your care and ask if virtual visits are available for some of your needs.
For information on symptoms to be aware of and plan coverage related to testing, screenings and treatment, visit the Ascension Complete website. For real time information on COVID-19, please visit the Centers for Disease Control’s website.
We’ve also compiled some helpful resources for your overall well-being, including information about unemployment and ﬁnancial assistance, housing relief, food assistance, as well as healthcare. You can ﬁnd it all here.
We’re increasing your access to care
You shouldn’t have to worry about having enough beneﬁts and access to care to cover your needs during the COVID-19 pandemic. To ensure you’re supported, we’re expanding some of our beneﬁt oﬀerings to you.
Starting now through the end of the calendar year, you’ll see the following changes:
And as always, you’ll continue to get:
*Additional meals will only occur once per member in 2020
Explore the new Find-a-Provider Tool
As an Ascension Complete member, you have access to our extensive network of providers and pharmacies — and finding one near you is easy through our all new Find-a-Provider Tool!
We redesigned the tool so it’s easier for you to locate an in-network provider that’s right for you, whether you’re looking for a primary care physician (PCP), specialist, dentist or more.
Access our virtual new member orientation
We’ve moved all new member orientations to a virtual format. If you haven’t yet attended one, you can now access it through a four-part video presentation series on the
In it, you’ll learn how to save money using your 2020 medical benefits, access additional money-saving programs, find specialists and other in-network providers, and earn money in the My Health Pays® Rewards Program. Click here to view the video presentation series.
Connect with the Ascension Complete online community
Staying connected with friends and family is more important now than ever before. Luckily, there’s no shortage of ways to connect virtually. By joining our Facebook and YouTube communities, you can interact with other members and access useful content from the comfort of your home.
Interested in learning new stretching exercises or how to make a healthy meal in your slow cooker? Ascension Complete shares fun activity ideas, healthy exercise tips and recipes, Medicare education and more! Follow us on Facebook and subscribe to our YouTube channel today.
Don’t forget to take advantage of meal benefits!
If you’ve had a recent hospital or nursing facility stay, you may be able to get home-delivered meals at no extra cost to you.
These chef-designed meals are packaged for convenience, safe for preparation in conventional ovens and microwaves, and can be stored for up to two weeks in the refrigerator or frozen for up to three months.
Call 1-833-293-5966 (TTY: 711) for more information and to determine if you qualify.
Schedule your annual wellness visit — you may be able to do it virtually!
Your annual wellness visit is one of the best ways to ensure you are screened for disease and illness. Be sure to take advantage of this important benefit so your provider can develop or update a personalized plan, based on your unique health factors, to help keep you healthy. And you’re able to earn $100 through the My Health Pays® Rewards Program just by getting yours!
Given the current landscape, your provider may be offering virtual annual wellness visits so you can take this important preventive step to lower your risk of disease and manage your health without leaving your home. Call your provider to see if your doctor offers this service and what equipment you would need in your home in order to complete the visit, like a scale or blood pressure cuff.
Getting your annual wellness visit virtually could be a streamlined and convenient option for you. You’ll still get the high-quality care you’re used to with your provider, just in an online setting.
Plus, did you know that by completing your annual wellness visit, virtually or in person, you can earn $100 through the My Health Pays® Rewards Program? Note that if it’s your first time completing an eligible activity, you’ll receive a My Health Pays Visa® Prepaid Card in the mail with your $100 reward. And if you’ve already received a card, your reward will automatically be loaded on it—so make sure you do not throw it away!
If you haven’t already had your annual visit, call your provider today, and don’t forget to see if they offer virtual visits. You can also visit our provider search tool to find a provider if you don’t already have one or are looking to switch.
Get prescriptions delivered straight to your door
Through our mail order pharmacy service, we can deliver 90-day supplies of some prescription medications right to your doorstep, helping you save time and money, and limit trips to the pharmacy.
With mail order, you can get 90-day supplies of prescription medications you take on a regular or long-term basis for conditions such as arthritis, diabetes or high blood pressure. Once you’re enrolled, you can quickly order refills online, over the phone, by mail or your doctor can send prescriptions directly to our mail order pharmacies.
Choose from either CVS Caremark Mail Service Pharmacy or Homescripts Mail Order Pharmacy Service. Both have licensed pharmacists who fill the orders and check for quality. Both cover shipping costs and use discreet, secure packaging. And both have customer support staff available to answer your questions. After an order is confirmed, you can expect to receive it within 10 days.
How do you know which drugs are available with mail order? We mark mail order drugs as “MO” in our list of drugs. You can also contact Member Services for help.
Ready for a refill? You also can sign up for automatic refills. When our records show you are close to running out of your prescription, the pharmacy will contact you to confirm you need more. Or you can cancel the refill if your medication has changed.
To get started, open either the mail order pharmacy’s order form or call Member Services for assistance.
Tools & Resources
Check out the Ascension Complete How-To series
Navigating your healthcare can be complicated. We’re here to help your experience with Ascension Complete be as simple and easy to understand as possible—which is why we created the Ascension Complete How-To video series. This series will walk you step-by-step through Ascension Complete tools and resources.
Video: How to use the online member portal
The Ascension Complete Member Portal allows you to view your benefits, change your primary care physician (PCP) and much more. In this video, you’ll learn how to get started and take advantage of all the plan features and benefits made available to you. Click image below for video.
Video: How to set up and use Teladoc
As part of your benefits plan, you have access to telemedicine services through Teladoc, which you can use as an alternative to an urgent care center visit. In this video, you’ll learn how to log in, schedule a virtual meeting with a doctor, and get the care you need, when you need it. Click image below for video.
Managing Your Care
Important diabetes health screenings and tests
If you’ve been diagnosed with diabetes, it’s important to learn about the tests listed below. These are recommended at least once a year, but some may need to be done more often. Always check with your primary care physician (PCP) before moving forward with any type of screening/testing.
Helping to keep diabetes under control
By controlling blood sugar levels, you can help lower your risk of heart attack and stroke. There are many factors in controlling blood sugar levels. These include taking medicines as directed, exercising regularly, eating healthy and limiting alcohol intake.
Work with your doctor and healthcare team to better understand and control diabetes. If your primary care physician (PCP) recommends medication, you may consider these tips:
With Ascension Complete, your health is our priority. If you are living with diabetes and would like to join our Enhanced Disease Management program, call 1-844-699-3128 (TTY: 711).
Take care and earn money with My Health Pays® Rewards
Just by taking care of yourself, you can earn a little extra money. As an Ascension Complete member, you are automatically enrolled in the My Health Pays® Rewards Program. You’ll earn money when you complete certain activities like screenings or care visits. Not only does it work to help keep you healthy by establishing health baselines, it may provide financial benefits to you.
Getting started is easy!
Get started earning money today by completing healthy activities. The more healthy activities you complete, the more money you’ll earn:
You can spend the money you’ve earned on a variety of products and services** like:
Interested in learning more? Click here.
*Statin therapy medications: Reward can be earned on a medication refill if the member has a diagnosis of cardiovascular disease.
** This card is limited to qualifying products and services as listed above. Eligible items up to the amount of your balance will be covered. Any remaining balance will remain on your card. You can use it for future purchases. The card may not be used everywhere Visa debit cards are accepted. See Cardholder Agreement for complete usage restrictions.
Darrell’s Story: A positive attitude with coordinated care
With the help of Ascension Complete’s dedicated team of care managers and experts, Darrell (age 54 from Pensacola), achieved his goal of taking steps with the aid of a walker and is working toward his goal of going outside for the first time in nearly two years.
Darrell came to Ascension Complete after recognizing that his previous healthcare plan was not meeting his needs. After being bed-bound for over a year and a half, and completely dependent on the help of his family, Darrell joined Ascension Complete with two goals in mind—to walk again and to go outside.
After receiving Darrell’s case, his care manager Susan conducted a home visit to understand the situation first-hand. Susan, with the support of the care management team, was able to quickly identify Darrell’s needs and establish a comprehensive care plan, which included finding the right primary care physician, establishing routine home care, providing necessary supplies to support Darrell’s needs and independence, and launching a new physical therapy plan.
“Susan is the only care manager that I have ever dealt with that’s called me back, checked on my authorizations and made sure that I was getting what I needed,” said Darrell.
In just two months, with physical therapy and family support, Darrell is now standing with assistance for up to two minutes. With the aid of a walker, he’s also walking nearly six feet before resting and repeating. Way to go, Darrell!
“Having help come in with his physical therapy has meant a lot,” said Darrell’s wife, Rainie. “Darrell is not the same person he was before. It has changed his attitude so much.”
For Darrell, taking a few steps gave him hope that he can overcome his situation. He looks forward to meeting his other goal of going outside once he receives his new wheelchair—and after that, Darrell said, “my next goal is walking on my own and getting in my truck and driving.”
With Ascension Complete, your health is our priority. If you’re looking for a new care plan or want to discuss your current one, call our Member Services team at 1-833-293-5966 (TTY: 711).