| Reminders
Your Annual Notice of Changes (ANOC) Booklet to Arrive to Your Mailbox in September
Each year, all Medicare Advantage and Prescription Drug Plans are required to send their members an updated ANOC, which outlines benefits for the upcoming plan year. As an Ascension Complete member, you can expect to receive your ANOC booklet in the mail before Medicare's Annual Enrollment Period (AEP), which begins October 15.
The ANOC booklet explains your benefits for the year, including plan costs. Changes outlined in the ANOC booklet can affect each Ascension Complete member differently, which is why we suggest reviewing your booklet with your own personal healthcare needs in mind.
As you review your ANOC, we urge you to pay special attention to these key areas:
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Out-of-pocket costs; premiums, deductibles, and copayments
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Benefit and supplemental coverage changes
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Process modifications such as prior authorization requirements
If you have questions about your ANOC booklet, we're here to help! Just call the Member Services phone number on the back of your member ID card. We’ll help you understand the type of plan updates you can expect from Ascension Complete in the upcoming year.
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How to Use Your Transportation Benefit
Ascension Complete offers transportation coverage on certain plans* through our contracted vendor, ModivCare, formerly known as LogistiCare. This benefit will help you get to your doctor and other medical appointments at no additional cost to you. We want to make sure you're able to use this benefit when you need it the most.
We've created a fun, interactive quiz to see how much you already know about your transportation benefit.
True or False: You must confirm your ride with the transportation vendor or they will not show up.
Answer: True! Yes, that’s right. Just like your doctor, the transportation vendor will call you the day before, or the morning of your appointment, to confirm you will still need transportation to your appointment. If you do not answer or if you miss the call, you must call them back to confirm or they will not come to pick you up.
True or False: The transportation vendor can provide transport for your wheelchair.
Answer: True! Just be sure to let the scheduler know you will be bringing your wheelchair, if you have one. Please also let them know if you have other physical needs so they can arrange for the appropriate accessible vehicle to pick you up.
Question: Which of the following plan-approved locations can our transportation vendor take you?
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Your primary care physician's office
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Your Silver & Fit fitness center
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An Ascension Complete local hospital or medical center
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An Ascension Complete network pharmacy
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All of the above
Answer: e. All of the above. All plan-approved locations listed above offer curb-to-curb transport.
How It Works:
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Call ModivCare at least 72 hours (3 days) before you need a ride to make a reservation. ModivCare can be reached at 1-877-718-4201 (TTY: 1-866-288-3133), Monday–Friday, 8 a.m. to 6 p.m. You can also call Ascension Complete's Member Services at the phone number on the back of your member ID card.
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When scheduling a ride, provide ModivCare with a working phone number. They will call to confirm your reservation the day of your scheduled ride, or in some cases, the day prior to your reservation (if you have an early pick-up time scheduled).
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Check your plan documents for the number of trips per calendar year for which you’re eligible**
For more information on your transportation benefits, call Member Services at the phone number on the back of your member ID card.
Please Note:
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If a need arises within the 72-hour advanced notice, please call to see if you can still be accommodated.
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Pick-up times can be up to 2 hours prior to your scheduled appointment.
*Check your Summary of Benefits and Evidence of Coverage to see if you are covered.
**Mileage limits may apply.
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The Importance of Your Annual Wellness Visit
Your annual wellness visit is one of the most important appointments you need to make for yourself and your overall health. During your annual wellness visit, your doctor will check things like your blood pressure, height, and weight. They will also review your medical, social and family history, and may recommend:
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A review of your vaccination status and may suggest additional ones based on current adult vaccine guidelines
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Colon, breast and/or prostate cancer screenings
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Diabetes, high cholesterol tests, and a review of any cardiovascular risks
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Screenings for osteoporosis, lung cancer, hepatitis C, and abdominal aorta aneurysm may be required for certain situations
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Detection of any cognitive impairment
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Updating your consultant lists and reviewing your advance directive planning
In addition, by receiving your annual wellness visit and getting qualified vaccines and health screenings, you can earn anywhere from $15 to $100 per activity for each activity you complete. Your reward(s) will be loaded onto a Visa® gift card and sent to you. You can check your reward balance at any time by calling the number on the back of your MyHealth Pays® Rewards card. That number is 1-866-809-1091 (TTY: 711). To learn more about the MyHealth Pays® Rewards program, and how it works, log into the Ascension Complete member portal and click on "Rewards" or go to AscensionComplete.com/Rewards.
Guidelines often change from year to year. Scheduling a routine, preventive visit lets your doctor apply evidence-based recommendations to your individual wellness. To schedule your annual wellness visit, please contact your doctor's office.
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Help Us Serve You Better
We believe in serving our members with the same level of service we would want for ourselves and the members of our families. As a reminder, our offices are closed over the weekends this time of year. This gives our employees a break so we can be refreshed each Monday, ready to provide exceptional customer service.
During weekends and after 8 p.m. on Monday through Friday, you can still reach our Clinical Care Line to speak with a nurse. You can also perform other activities using our Integrated Voice Response (IVR) system, such as requesting an ID card, scheduling a ride, filing an appeal or complaint, and checking eligibility status. You can always call to simply leave us a message, and we'll contact you on the next business day. If you need to reach us due to a medical emergency, go to the nearest Emergency Room (ER) or call 911. Beginning October 1, we will be open seven (7) days a week.
We want to make sure you are happy with your Ascension Complete Medicare Advantage plan. If there's something we can do to provide you with a better experience, give us a call today at 1-833-623-0771 (TTY: 711) so we can help. |
Protecting Your Privacy
At Ascension Complete, the security of your health information is vitally important to us. Our dedicated team of Member Services representatives is committed to helping keep your health plan information safe.
We've created this easy guide to help you understand what we do to keep your health information and online accounts protected.
Your Health Care Information
Ascension Complete is required by law under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to keep the privacy of your protected health information (PHI). This privacy rule requires us to verify the identity of any person requesting PHI. The rule for telephone calls requires the requester's full name and two identifying pieces of information, such as date of birth, address, phone number, or the last four digits of the member's social security number. If you have a legally authorized representative make a request on your behalf, we must confirm we have written authority from you on file. We must verify your full name and two identifying pieces of information, just as we do for you. We do all of this for your privacy.
Here's a reminder of some simple, effective steps you can take regarding the protection of your PHI online.
Password Security
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Use strong, unique passwords for each of your accounts. Passwords using the first letter of a common sentence or phrase, which includes numbers, generate some of the strongest passwords. For example, let's use the sentence "I go to the market each week at 9:00 on Tuesdays." The password for this example would be "Igttmewa9oT."
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If you suspect any unauthorized use of your information in the member portal, contact Member Services immediately. The phone number for Member Services can be found on the back of your ID card.
General Account Security
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Secure your email accounts with strong, unique passwords
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Protect your online data storage accounts (like iCloud) using the same suggested steps
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Review security settings to confirm you're protecting the safety of your account as best as possible
Mobile Phone Device Security
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Always keep your software up to date
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If available, use anti-virus protection software to scan your device regularly
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Protect your mobile phone number by asking your mobile provider to enable a SIM lock or port freeze
Here are several things to keep in mind if you are unsure about an interaction or offer:
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Never let anyone convince you to download software that grants them access to your device(s)
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Do not give out sensitive account information, such as usernames, passwords, or password recovery phrases
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Do not give out confidential and/or personal information when receiving unsolicited phone calls. It's always best to ask the caller for a phone number, hang-up and call the company back using official phone numbers
Fraud Prevention
The most effective way to protect yourself against scams and fraud, like phishing, is to trust your judgement/intuition and use common sense. If an offer sounds too good to be true, it probably is. It's okay to question, refuse, or ignore requests – only scammers will try to rush or make you feel panicked.
Help Stop Fraud: Report It!
If you suspect fraud, waste and abuse in the Medicare program, report it using one of the below options: Please note: Our Fraud and Integrity Hotlines are available 24/7, and you can remain anonymous.
When and Why We May Call You
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Within your first 30 days as our member
Within your first 30 days as our member, we may try multiple times to reach you to welcome you to Ascension Complete. During this call, we will verify your Primary Care Provider (PCP). This initial call also gives you the opportunity to ask us any questions you may have. -
Within your first 90 days as our member
Within the first 90 days of enrollment in our Plan, we'll try to reach you multiple times to complete your Health Risk Assessment (HRA). Completing your HRA is very important, as it helps us understand your health care needs. -
If you file a grievance or complaint with us
If you file a grievance or complaint with Ascension Complete, we may reach out to you for more information. -
To check in on you
Ascension Complete will attempt to reach you twice a year to check in on you and to ask how you feel we're doing.
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